Para Africa Limited

The Terms & Conditions and Cancellation Policy

Para Africa Limited > The Terms & Conditions and Cancellation Policy

Training Cancellation Policy

This cancellation policy sets out the terms and conditions relating to canceling or rescheduling training sessions and workshops offered on a commercial basis by Para Africa LTD (PAL). This includes receiving payments, course cancellations, and refunds. By booking a training session, you agree to adhere to the following policy.

1.0. Cancellation Notice by Participants

Timescale of Cancellation Notice
Refund
7 days or more before the course start date
Full refund will be given
4 days before the course start date
50% refund will be given
2 days or less before the course start date
No refund will be provided

2.0. Refund Process

Refunds for cancellations made within the applicable timeframe will be processed within 5 business days. Refunds will only be made to the payee's account from where the original payment was made.

3.0. Substitutions

  • Participants may substitute another individual to attend the training without penalty. Substitutions must be communicated at least 48 hours in advance.
  • PAL will allow organizations to change the delegate name free of charge up to 48 hours before the start date of the course.
  • If no replacement delegate is made, the booking can be transferred to the next available date free of charge, or the delegate can be added to the waiting list if a course date has not yet been confirmed.

4.0. Circumstances for Cancellation

4.1. Lack of Minimum Delegates

PAL reserves the right to cancel a course if the minimum delegate threshold is not met. Delegates will be offered a new course date or a full refund.

4.2. Course Trainers

Courses will be delivered by experienced trainers. In cases of illness or emergencies, PAL reserves the right to substitute trainers or reschedule sessions at its discretion.

5.0. No-Show Policy

Participants who fail to attend the training without prior notice will not be eligible for a refund or rescheduling.

6.0. Special Considerations

Requests for cancellations due to extenuating circumstances (e.g., illness, emergencies) will be evaluated on a case-by-case basis. Documentation is required to support such requests.

7.0. Equality, Diversity, and Human Rights

PAL is committed to ensuring that no person or group will be treated less favorably due to age, disability, gender, race, religion, or belief.

8.0. Responsibilities

  • The Managing Director has overall responsibility for this policy.
  • All PAL staff are responsible for day-to-day delivery of the policy.

9.0. How to Cancel or Reschedule

To cancel, reschedule, or make substitutions, contact us at:

Please include the following details in your request:

  • Participant's Name
  • Training Title and Date
  • Reason for Cancellation or Substitution

10.0. Agreement to Terms

By registering for training, participants acknowledge that they have read, understood, and agree to this cancellation policy.

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